At Eau Galle Cheese LLC, we want your experience to be great and for you to enjoy your cheese! If for any reason you are not completely satisfied with your order, please call us immediately at 715-283-4211 or email us at We will try our best to make you happy.

Refunds are not given for:

  • Product not shipped in a cooler box.
  • Wrong Address
  • Weather delays
  • Problems not related to or caused by Eau Galle Cheese
  • Not following refrigeration instructions
  • Cheese sent to someone who is out-of-town or placed in a location by the delivery driver that was not seen (such as wrong door).
  • Arrival time on day of delivery
  • Regular ground shipping (if package took longer to arrive than estimated)
  • Did not like the cheese (We are very sorry if you didn’t care for the flavor of your cheese, replacement product will not be sent)

If a package is lost or damaged, we can make a claim through UPS.